RE/MAX Premier Properties - Reno, Nevada

Angel Viera

Es correcto si estás rentando te carguen servicios públicos sobre tu renta.

Jessica Garza

My experience with Re/Max has been great. I've rented my place for two years now. They are always prompt when maintenance is requested. My property manager, Danell Salazar is very personable and mindful of her tenants and their needs.

Bobbie Pruett

We payed for an extra months rent when we moved out of our nightmare apartment. And then seen that we were still charged for it. They tacked on a huge fee making our total $3800 On my credit report since they never called or mailed me anything about owing them I am disgusted. When I called to talk to someone to see what the issue was they were rude and refused to disclose any information. No sense of professionalism or customer service from here at all. Not to mention after they took over our complex they never answered our work orders for broken stove, ac, outlets and a fridge. When we moved in it was disgusting in the first place then when they took over they wanted to raise the rent . We had to fix everything ourselves.

Brooke Noble

This is my first time renting from a large corporation, and I am overall, not satisfied. I feel like, my concerns are never addressed. They never work with me on anything. From the very start, they couldn't meet me at the place I was renting, I had to go to the other side of town, get the keys, leave a deposit - go check out the place, and all within their business hours. This was just a huge pain (at the time I worked during their business hours, so I had to take time off work to accommodate them). Then they charged me more than what was listed for the pet deposit... whatever... I paid it. Then they sent out an email asking if they could remove some garbage cans from our property, I replied to the email saying I would like to keep my garbage can, and a week later, only my garbage can was gone. It takes way too long to get things fixed, I reported issues and the landlord came over, brought the things to fix the issues, and then just stored them in my house - they have been sitting there for a year now. When I renewed my lease, I asked them if those things could be fixed, especially since rent was increasing, they said yes - but then nothing ever came of it. I asked for a parcel box so I could receive packages so the homeless people who live behind our unit don't steal them - they told me to get a PO box because they are unwilling to provide a box for packages.

Bottom line, there is zero customer service. You pay them, you can live there. But don't expect your property to be maintained, or things to be fixed. You will have to constantly hound them if you want something done. You will always have to leave a message and response times can vary between a couple days or a couple weeks. I feel like as a customer it’s their job to provide service - and they simply don't. They will nickel and dime you at every junction. It's all about the money - not community relationships or unit management. I've been living in my unit for about a year and a half now and if it wasn't so hard to find somewhere else in Reno I would have left by now because I just hate the interaction I have with them. I feel like a money cow to them and nothing else. Bare minimum.

They could improve this. They could follow up on service request. They could answer calls. They could respect your wishes when they ask to do something and you say no. They could meet you half way on improvements. They could check in and see if people are satisfied after work has been “completed”. And a big one, they could give us a freaking parcel box.

Other things that would help – would be doing a little extra when working with residents or potential residents. Things like, meeting folks at the potential property – you know, answer questions, address concerns and issues together. They could be timelier in request for repairs. I’d be happy if I felt like they just cared.

I’m giving 2 stars because the apartment is ok.

Carl Samuels

They were pretty good for the first 6 years and responded to the deficiencies promptly, but the last 5 years it has really slipped maybe due to staffing to handle the clients needs. I had 1 request even canceled for something in our condo that didn't even work. There portal is well put together to handle rents paid and maintenance requests,

Or Duev

Horrible communication
Not returning to phone calls
Not returning to text messages

Ashley

Ugg..I was reading reviews to see if this office got better. It looks like they have not.
One review being only a month old..

Last year we looked at places through them and they did not seem to care if they even rented.
They did not even bother asking if we were interested in the places we saw.
One place needed the carpet and padding replaced because of animal pee..the place reeked of it...no way could anyone live there with that condition. They'd end up with all sorts of sinus issues.The lady new and did not seem surprised, it was a common complaint and the reason this apartment was not getting rented. It was a cute place ...too.

Me and my husband are moving again and I liked places through them..but I am so hesitant to actually go look because of my previous experience with them. It does not matter how busy this place is. Last year we ended up with a company that is extremely busy and they managed to get us into a place within a day or two after I told them how soon we needed to move. This place seems like they would not have been helpful in that way.

If our current company had more available..we would just try and stay with them...
My husband does not even want to bother with remax. I am willing to...but more if we really love the pictures we see for the places they have.

Tanner Clark

Although this was my first experience in renting, I'm fairly certain it has been my worst. Like every other review here I've talked to nothing but a voice-mail and a front desk worker telling me someone is busy and can't see me. Every time, any time. After three years of having a broken air conditioner it has still never been fixed. Kaylynn also allowed my old roommate to move out without ever taking back his key so for our safety we asked for new locks. We were charged 50$ but our locks were never rekeyed. Luckily after 5 months of telling them they never rekeyed the place they dropped the charge. Now the condo we rent has been sold, which we had to show to people that wanted to buy it. Remax wouldn't answer calls about the lock box on our door so we showed people. Of the two real estate agents we talked to both claimed that nobody would answer a call. This office is absolutely horrible. I can't see how the company gained so much power with an office like this.