Willow Bridge Property Company - Dallas, Texas

Ivan Santos

We've recently renewed our lease contract at Pavilions at Pebble View in Dallas, TX, and the reason is because we love this place. Since we came to ask for information about the leases, the staff has been really kind to us. They are so professional and enthusiastic about their job. Moreover, the apartment complex is such nice place. We love the park area inside the complex because you don't need to go out for a run, and the lake makes it to look even prettier. Also, when we submit a work order, they come to fix any issue very soon.
Recientemente renovamos nuestro contrato con Pavilions at Pebble View en Dallas, TX, y la razon es por que amamos este lugar. Desde el momento que vinimos a preguntar por informacion para la renta, todo el personal ha sido muy atento con nosotros. Ellos son muy profesionales y entusiastas con su trabajo. Ademas, el complejo de apartamentos es muy bonito. Amamos el parque que se encuentra dentro de el porque no tienes que salir para ir a correr, y el lago lo hace lucir hasta mas bonito. Tambien, cuando pedimos que se arregle algo, vienen a arreglarlo enseguida.

Daya fragola

Hasta el día de hoy todo muy bien,no tengo quejas.

Ronnie Douglass

Willow bridge recently took over my complex and only gave us a week notice to stop using a payment app called flex. In fact they didn’t even give us warning I had to personally email to see if it would still be an option . Now we have a week to completely rework finances and pray we make all of rent on time. They aren’t even offering us leeway with when rent is due or bypassing late fees for a financial transition that should have a month warning atleast. It was like pulling teeth to even get any proper replies through the email they gave us. Already off to a horrid start.

Shobhan Garg

Moved into Parkside One Esterra in Redmond. The property looks great on the outside. When we moved in, there were bugs in the apartment kitchen. When reported to the leasing manager, they were like we can't do anything and you should move in and stay, and we can try to fix it over the week. How can you tell the residents to move in to a bug infested property.

The pest control is scheduled for after 4 days. They told us to use the kitchen in another vacant apartment and stay in our apartment. Is this what someone would like to call home? We sleep in some apartment which has bug infested kitchen, and we cook in some other apartment which has dust in all other areas. We paid full rent for these days as well, then why should we be suffering. And that too because your employees decided not to do their job properly.

The apartment was not cleaned at all. We had to take out an undergarment which probably belonged to one of the previous residents from the washer. The bathroom sink has visible hair stuck in the drain.

On top of that their attitude is we don't care. The Regional Manager is not even considering our issue as priority. We have been trying to reach out to them but they don't even care to reply.

We had to delay the delivery of new stuff that we had ordered just because we couldn't put our existing stuff at its right place because there are bugs.

This is one of the worst decisions we have ever made in our life. We highly regret deciding to move in to Parkside One Esterra, Redmond.

Roo’s World

DO NOT LET THEIR PROPERTY IN OVERLAND PARK KANSAS FOOL YOU!! The gates work sometimes and there are so many fees that have been added that that $1200 rent is actually $1375 so prepare for that. Also maintenance comes when they want and if your in the apt they are most likely to avoid it until your not home… also the don’t even know how to turn off a light switch when they are done! Completely incompetent it a complete struggle dealing with them. Then the office responds when they want unless you file the complaint on the main page like a new possible tenant. Unless they want something from you.
I was to move into a “move in ready” apartment on 10/7/23. The apartment was not move in ready. It was completely dirty and disgusting. Mold filled broken fridge, Non working toilet covered in dried urine, mold, pet feces, urine in bathroom, dirt, old food in cabinets, unclean carpets and floors. I have pictures and videos to prove that! My family and I did over $800 worth of cleaning to make the apt move in ready. I was also charged a fee by the mover due to late/stalling the move. I’m still finding and cleaning areas of mold and pet debris from the previous tenants.o do! Spend your $1300 a month somewhere else I wish I had!!

Kansas City is beautiful it’s 15-20 mins away from this complex! Just warning others to keep away from this property and avoid Lincoln Properties face lift of willow bridge as a whole because they don’t even follow or practice their own values/ promises of Respect integrity balance empowerment or commitment!

Judy Romaniello

Moved into a new property in Pittsburgh, Pa. The building is certainly eye candy but that is where it ends. The materials are very cheap. No soundproofing. The area around the pool deck is very slick. We did not receive our mail for 3 weeks, until we had to go to our congressman Delusio about it. Apparently no one from administration told Usps that the building was ready for occupancy. Additionally packages have been stolen from the mail room which does not have the lockers installed yet. One tenant's foot went through the shower! One tenant had bees invade their apartment. We couldn't use the hot tub for 2 weeks because someone took the knob and no one had a replacement!

GT Johnson

To Whom It May Concern,

I am writing to formally file a complaint regarding the conduct of Diana Sydney-Landers, the Property Manager at Soverre, on September 11, 2024. I am deeply concerned about the handling of my situation, which has had significant repercussions for my health.

On September 11, 2024, I was locked out of my apartment and unable to access my unit. I initially called the front desk and was placed on hold. When I arrived in the lobby, I spoke with the concierge, who then directed me to Ms. Sydney-Landers.

I informed Ms. Sydney-Landers that I was locked out and that my key fob was inside my apartment. Additionally, I explained that the mobile app used for access was not functioning. Despite this, Ms. Sydney-Landers instructed me to wait, citing that there was nothing she could do at the moment. During this wait, I observed her sitting in her office at her desk..

The situation was exacerbated by the fact that I have a medical condition that requires me to take medication at specific times. This medication must be kept refrigerated, and being locked out of my apartment jeopardized my health. On September 10, 2024, I experienced a similar issue and managed to enter the building through calling the leasing office, during business hours. However, the lack of access on both days placed my health at serious risk.

When I asked Ms. Sydney-Landers about the delay, she reiterated that I needed to be patient, which was both unhelpful and dismissive. I requested immediate assistance to access my unit, and only after expressing my frustration did Ms. Sydney-Landers instruct the concierge to use the master key to grant me entry.

The lack of prompt assistance and the disregard for my urgent medical needs were unacceptable and unprofessional. I request a thorough review of this complaint and appropriate measures to prevent such occurrences in the future. A response detailing the actions taken regarding this matter would be appreciated.

Thank you for your attention to this serious issue.

Arman Gonz

5 years + in Texas Rental Property compliance, when I called one of their newly established properties here in Dallas regarding their management positions I was surprised by their laxness in providing me information & resources regarding the positions. Thankfully, (or so I thought) I was able to find their corporate webpage. However, upon doing more research into the company my concerns & questions only grew. I immediately sought out a customer support phone number so I could personally speak to their hiring department, and to my surprise they refused to address or even allow me to express my concerns/interest in the company, completely stone walled and left in the dark. Safe to say, this is not a career friendly business, nor does it seem their product & services meeting client satisfaction.